Unified communications (UC) is often defined as the integration of real-time
communication services such as instant messaging, presence, telephony, video
conferencing, web conferencing, call control and speech recognition with
non-real-time communication services such as unified messaging (integrated
voicemail, email, SMS and fax). Big players like Microsoft, Cisco, IBM and
Avaya currently offer exciting UC solutions and are devoting enormous resources
Art Rosenberg, a UC consultant, says that “UC is about making contact with people
as flexibly, efficiently and effectively as possible – anytime, anywhere and
UC is not just about the end-user experience, it can include embedding UC
capabilities into business processes and applications to reduce human latency.
This is called Communications Enabled Business Processes (CEBP).
While finding a single definition of UC may be challenging, the benefits of
UC are clear and include increased productivity, business agility, employee
quality of life, and reductions in business operating costs. That said,
organizations too often minimize the extent to which UC requires significant
technological and behavioral changes within the organization. The stakes are
simply too high not to plan for UC success. At UnifiedCommunications.com, our
mission is to make unified communications a reality by combining the best UC
products and services with proven strategies that create successful UC
We carry the very best in Unified Communications products including,
Headsets, Gateways, Speakerphones and more. Whatever your UC need, we can help
you find the perfect solution.
Contact a UnifiedCommunications.com Expert at 800.641.6416