Frequently Asked Questions

ONLINE ACCOUNT

How do I create an account?
If you do not already have an account, you can easily create an account as part of the checkout process or you can create an account in advance of shopping. Click Login from the upper right hand corner of any screen and the click NEW MEMBER SIGN UP HERE. You will be asked to enter your contact information, a password, billing information, shipping information and payment information.  If you do not want to create an on line account, you may call us directly at 800-641-6416 or send us an email at connect@unifiedcommunications.com

How do I access my account information once I log in?
Once you log in, click Your Account from the upper right hand corner of any screen. Once you have logged in, you will be able to update your name, title, email, password, phone, email preferences, shipping address, billing address and the name of your UnifiedCommunications.com Sale Rep (if applicable).

How can I get help logging into my account?
If you have confirmed that the Email Address and Password you are using are correct, there could be individual browser settings or cookies on your system causing log on or display problems.
Clear your cookies and then try to log in again. If this does not resolve the issue, please contact us at 800-641-6416 or via email at info@UnifiedCommunications.com. Please be prepared to provide screenshots of any error messages and details of your browser setting to assist with troubleshooting.

What is my user name?
Your username is your email address.

How do I know which email address I used for my user name?
If you do not remember which email address you used to create your account, please contact us at 800-641-6416 or via email at info@UnifiedCommunications.com.

What is my password? How do I reset my password?
You set your password when you created your account. If you do not remember your password:
1. Click on Login from the upper right hand corner of the screen
2. In the FORGOT YOUR PASSWORD? section, enter your email address under User Verification:
3. Click Request a New Password
4. Please check your email

A temporary password will be sent to your email address. If you do not get an email from us in a few minutes, please check your junk folder. If you need further assistance, please contact us at 800-641-6416 or by email at info@UnifiedCommunications.com.

How do I change or add a new billing address?
You entered billing information when you created your account. If you need to change your billing information, you can do by:
1. Click Your Account or Login in the upper right hand corner of the screen any screen:
2. Enter your Login Information and click Login
3. Under Address Book, click Change next to Primary Billing Address in Your Address Book
4. You may then Edit, Delete or Add a New Address

The next time you make an online purchase, you will receive an email from us verifying that this is a new billing address. Once we receive confirmation from you, we will process your order. If you need further assistance, please contact us at 800-641-6416 or by email at info@UnifiedCommunications.com.

ORDERS AND QUOTES

How do I place an order?
You may place orders 24/7 online at UnifiedCommunications.com. You may also call us at 800-641-6416 Monday through Friday, 8 AM – 6 PM CST or email us at connect@unifiedcommunications.com to connect with one of our highly trained sales representatives. We are waiting to provide you with technical information, quotes, credit terms, and pricing. Click HERE to view the different ways you and your company can order.

What payment options do you accept?
For online orders, we accept American Express, Discover, MasterCard and Visa. Customers that wish to use a Purchase Order for a transaction should select Purchase Order as the payment option during check out and enter the PO Number. Purchase Orders are subject to credit approval.

I received an order confirmation email. Does that mean my order will ship today?
The order confirmation email is an acknowledgement that we have received your order. It does not guarantee same day shipment. You will receive a shipment confirmation email once your order has been successfully processed.  Our goal is same day shipping for every order placed before 4:30PM CST. Please be advised that some products are built to order or require special processing; and will, therefore, have later ship dates.

When will my order ship?
Our goal is same day shipping for every order placed before 4:30PM CST. Please be advised that some products are built to order or require special processing; and will, therefore, have later ship dates.  Once your order is placed, you can log on to your account to confirm the shipment status of your order including estimated ship date.
1. Click Login in the upper right hand corner of the screen
2. Click Your Account
3. Scroll to the bottom and your orders will be listed under Order/Billing History.
If you need additional assistance please call us at 800-641-6416 or email info@UnifiedCommunications.com.

How do I cancel an order?
Website orders cannot be canceled online. To cancel an order, please call 800-641-6416 or email info@UnifiedCommunications.com. Once placed, your order is processed right away. For that reason, it’s possible – depending on how much time has elapsed since you placed your order – that we’ve already shipped the product to you. In that case, you may need to request a Return Merchandise Authorization (RMA) form.

How do I update an order?
If are still shopping and have not yet checked out, updating your order is easy. Just click Shopping Cart from the upper right hand corner of the screen to see your current order.
1. Click Continue Shopping if you want to find more products to add;
2. Click into the Quantity box to change the number of existing products you want and then Click Update Cart; or
3. Or click Delete next to the product you would like to remove from your order.

If we’ve already begun processing your order, you will need to contact us at 800-641-6416 to make any changes, or you may create a new order for additional items you wish to purchase. When you complete an order, we will send you an order confirmation immediately after your order is placed.

Do you offer Quantity Discounts?
Although we provide the highest quality products and services, we’re also price competitive! Fill out our Pricing and Discount form located HERE or call us directly at 800-641-6416.

If you have received a quote on a product with the same model number from another a legitimate retailer and the product is currently in stock, let us know the name of the source and their quoted price and we will do our best to meet or beat their pricing! Product pricing must be public pricing and not reseller or contract pricing.

Why is sales tax charged?
Texas Sales Tax is charged on all orders shipped within the state of Texas. If you are a tax exempt entity we require a copy of your Texas Sales Tax Exemption certificate or Texas Resale Certificate.

Residents in certain other states may be subject to that state’s Sales Tax if your product is drop shipped from a manufacturer which is located within your state of residence. If that happens there will be a separate charge for taxes.

SHIPPING

What is your Shipping Policy?
In-stock and many special order items ordered before 4:30 PM CT ordinarily ship the same business day. Special build and special order items by Clarity, Asimitel, Teledex, Plantronics, LifeSize and several other manufacturers have lead times based upon the availability of materials and production capacity.

Can I use my own shipping carrier account?
Yes, you may use your own shipping carrier. This will require you to call and place your order over the phone at 800-641-6416 and provide your shipping information.

Why is UPS the only shipping method offered on the website?
We use UPS as our shipping method as this allows us to track each package from our warehouse to your door. If there is a mishap along the way, we are notified and are able to handle the situation. If your package is delivered incorrectly or lost, we have a retrieval outlet through UPS that allows for a replacement shipment.

The US Postal Service (USPS), while less expensive, does not allow us the ability to replace a lost shipment. USPS does allows us to track when and if your package arrives at your home, but the tracking only works if the Postal Worker scans the package as they make the delivery.

If you wish to use USPS as your shipping method, please call our sales department at 800.641.6416 to make arrangements. Please note, USPS does not guarantee delivery. Shipments sent by USPS are 100% the responsibility of the purchaser once the package leaves our warehouse.

How can I get tracking numbers?
Tracking numbers are sent via email when your order ships. You may also check your completed orders online. Generally, UPS tracking numbers are able to be tracked after 7 PM CT.
1. Click Your Account or Login in the upper right hand corner of any screen and enter your Login Information
2. Scroll to the bottom and your orders will be listed under Order/Billing History.

If you need additional assistance please call us at 800-641-6416 or email info@UnifiedCommunications.com.

Why are shipping costs sometimes higher than the item itself?
UPS rates are based on each package with minimum pricing starting with one pound packages. We believe the cost of shipping is worth the ability to track and replace a lost package.

If you wish to use the United States Postal Service (USPS) as your shipping method, please call our sales department at 800-641-6416 to make arrangements. Please note, USPS does not guarantee delivery. Shipments sent by USPS are 100% the responsibility of the purchaser once the package leaves our warehouse.

Why do I have to pay import taxes, customs duties and fees if my package is being delivered outside of the United States?
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. The recipient will be responsible for all costs, including return shipping, for refusing delivery or otherwise returning a package without getting RMA approval per our RMA and Returns Policy.

What other shipping options do you offer?
We offer First Class and Priority First Class by the United States Postal Service (USPS). You may call our sales department directly at 800-641-6416 to place your order over the phone with a USPS shipping request. Please note, USPS does not guarantee delivery. Shipments sent by USPS are 100% the responsibility of the purchaser once the package leaves our warehouse.

How do I change or add a new shipping address?
You entered shipping information when you created your account. If you need to change your shipping information, you can do so in Your Account online:
1. Click Your Account or Login in the upper right hand corner of any screen and enter your Login Information
2. Click Change next to Primary Shipping Address in Your Address Book
3. You may then Edit, Delete or Add a New Address

The next time you make an online purchase, you will receive an email from us verifying that this is a new shipping address. Once we receive confirmation from you, we will process your order. If you need further assistance, please contact us at 800-641-6416 or by email at info@UnifiedCommunications.com.

Why is my credit card charged for out of stock items?
We request payment up front to ensure your place in the queue, especially on new or “in demand” products.  We are a “stocking distributor” for Plantronics. We take every precaution to ensure all items listed on our website are in stock. However, sometimes the demand on a particular product temporarily depletes our inventory. Generally, the wait time on an out-of-stock product is 7 – 10 business days.

Why am I not informed when placing my order if an item is in stock?
At this time, our website is not able to indicate an out of stock item at the time the product is placed in the shopping cart. However, we will notify you within several hours of placing your order if an item is temporarily out of stock. Our primary job is to make sure you are satisfied, so many times we will try to locate the product from another vendor before notifying you that the item is temporarily out of stock. If you have ordered an item that is temporarily out of stock, we will be given an estimated time of arrival for the product. We will also notify you the day the product ships.

Why do some product descriptions list “Availability: 8 – 10 Week Lead Time?”
Some products are special “build-to-order” items. These products are not stocked by us or the manufacturer. They are assembled as each order is received by the manufacturer. These products are non-refundable and cannot be cancelled once the order has been placed with the manufacturer. On these special products, payment is required in advance.

Why do some product descriptions list “Shipping in 2 – 21 days?”
Some manufacturers, such as Asimitel, require 21 days to build their product. Many times, the manufacturer has these products in stock and ready for immediate shipment; and therefore, there will not be a delay in shipping.

RETURNS & WARRANTIES

What is your return policy?
Click HERE to view Our Returns & Exchanges Policy

How do I request a return?
To return a product, you will need a Return Merchandise Authorization (RMA) number. You may obtain one by contacting us at 800-641-6416 or by emailing our sales department connect@UnifiedCommunications.com. Please include order or invoice number, description detailing the issue or defect with the product. This will expedite the process of issuing the RMA.

Where do I ship returns or exchanges?
You must have a Return Merchandise Authorization (RMA) number before returning a product. You may obtain one by contacting us at 800-641-6416 or by emailing our sales department connect@UnifiedCommunications.com. Please include order or invoice number, description detailing the issue or defect with the product. This will expedite the process of issuing the RMA.

Once you have the RMA number, products may be shipped to:

UnifiedCommunications.com
c/o Returns & Exchanges
2075 East Governors Circle
Houston, Texas 77092

Please make sure that you pack the product in any sturdy box. Please make sure that the item is securely packed to prevent possible damage during transit to prevent any damage during shipment. Also, please include a note describing the issue or defect, and a copy of the packing slip or invoice in order to ensure proper processing.

Do I pay shipping on returns?
Yes, shipping of the returned item is the responsibility of the buyer, with few exceptions. Click HERE to view Our Returns & Exchange Policy.

How do I find out about product warranties?
Click HERE to view Our Warranty & Repair Information.

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