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Avaya Unified Communications

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Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Users can access these capabilities using multiple modalities including voice, data, and speech access, through telephones, PCs, and mobile devices. These communications services are increasingly designed to be embedded into structured and unstructured business processes. This takes Unified Communications to the next level in terms of IP voice and video telephony; audio, web and video conferencing; unified messaging of voicemail, email, and fax; instant messaging and more.

Unified Access:

  • Avaya one-X® Communicator
  • Avaya one-X® Portal
  • Avaya one-X® Mobile
  • Avaya one-X® Speech
  • Avaya one-X® Deskphone


Collaboration and Interaction Solutions:

  • Avaya Aura™ Communication Manager
  • Modular Messaging
  • Meeting Exchange™
  • Avaya Web Conferencing
  • Avaya Video Telephony Solution


Core Communications Services:

  • Avaya Aura™ Communication Manager
  • Avaya Aura™ Application Enablement Services
  • Avaya Aura™ Presence Services
  • Avaya Aura™ SIP Enablement Services
  • Avaya Aura™ Session Manager


Integration with:

  • Microsoft Office Communicator
  • IBM Sametime Connect
  • Avaya Video Telephony Solution
  • Citrix Server


Avaya iClarity has the codec you need:

Avaya iClarity integrated audio client supports G.711, G.729A, G.723 audio voice codecs.

Support for Bluetooth audio devices and secondary audio devices for ringing Interoperability with firewalls, network address translation (NAT) devices and virtual private networks (VPNs) Support for Quality of Service (QoS) for both audio and control channels Survivability against Denial of Service (DoS) attacks


Plantronics and Avaya Unified Communications

Plantronics is the named Preferred Headset Provider for Avaya Unified Communications solutions and a Platinum DevConnect member. Plantronics delivers unparalleled audio and quality that reflects over 40 years of innovation and customer commitment to Avaya.

Plantronics and Avaya work in partnership to develop voice solutions that take advantage of Avaya’s suite of collaboration applications and tools to provide a new level of communication intelligence to customers.

The broad Plantronics portfolio of headsets are Avaya-certified and are the only headsets to provide immediate connectivity and advanced call control functionality with Avaya’s one-x Communicator and one-X Agent.


Avaya Unified Communications Resources:

Avaya one-X®


Avaya Aura™


Avaya Unified Communications Implementation


Avaya Unified Communicatons Solutions


Avaya Unified Communications Demo


Need help determining which endpoints you need for your Avaya platform? Call our experts at 800.641.6416

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