Experienced Senior Consultant - User Adoption & Modern Workplace

Unifiedcommunications.com - Remote/Home Based or Houston, TX


Job Summary:

The Senior Consultant, User Adoption & Modern Workplace will work closely with the Director of the User Adoption & Productivity Practice to deliver strategic customer engagements and to deliver high value deliverables to customers such as resource planning documents, communications programs, user education programs and business cases. This position will require travel to and from customer locations around the world and the ability to work on several customer projects simultaneously. Further, this role will work closely with other teams within UC to promote cross-team collaboration and to assist when those teams require additional resourcing.

Senior Consultant - User Adoption & Modern Workplace

Specific Responsibilities:

Tasks include:

  • Frequent speaking in front of groups of various sizes, including senior executives, IT stakeholders, and end users.
  • Scoping and developing statements of work for new projects
  • Conducting collaborative strategic workshops with other consultants for customers regarding SFB/Teams operations and user adoption to audiences of varying sizes
  • Working with customer project drivers to develop successful adoption programs for their enterprise
  • Designing adoption programs for customers and their end users, including executive onboarding, small group instruction, online training, champions programs, devices demonstrations, etc.
  • Develop instructional content to be used for customer adoption programs.
  • Ability to demonstrate SFB/Teams room systems to customers – Skype Room System, Surface Hub and the various peripherals that are connected to them.
  • Delivering and managing the delivery of user adoption program quality and directing the work of other user adoption consultants in those programs
  • Providing strategic guidance to customers around SFB business case, User Adoption KPIs, SFB Support readiness
  • Develop basic understanding of both Microsoft 3rd party tools to assist with the management of SFB/Teams end users, both from an operational/usage and user adoption perspective

Required Education & Experience:

  • Minimum Bachelor’s degree in Communications or a related field
  • Hands-on experience managing a large scale user transformation initiative inside an IT organization
  • 10 years in enterprise IT in either an IT related organization or previous consulting role

Required Knowledge, Skills & Abilities:

  • Demonstrated subject matter expertise across all SFB workloads
  • Professional business composition skills – writing and delivery customer facing content
  • 5+ years in unified communications with a progressive level of depth and ownership
  • Demonstrated professional speaking and composition skills
  • Experience managing the work of others in a large scale program
  • Intermediate level skills with Microsoft Office products such as PowerPoint, Word & Excel.
  • Previous work history of developing user facing programs in the areas of awareness marketing, training and change management
  • Solid understanding of Enterprise Voice and the ability to explain its functionality and best practices to others who are unfamiliar with this technology
  • Ability to travel to customer sites up to 30% of the time and lead meetings with stakeholders of all levels regarding UC Adoption

About Us

UnifiedCommunications.com, a division of Tele-Communication, Inc., provides industry-leading communications and collaboration technology solutions to customers of all sizes worldwide, combining extensive product knowledge and powerful distribution and integration capabilities to design and deploy tailored business communications and collaboration technology.

So What Do We Sell Exactly?

Our offerings include meeting room design and AV integration, headsets, phones, digital whiteboards, cameras, gateways, audio and video conferencing solutions, and the range of UC devices and solutions. We combine device distribution and fulfillment with extensive industry knowledge, routinely working on the device and meeting space side of large-scale projects with our partners.

Interested? Send us your details here:

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