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Making the Right Choice between Direct Connect and Amplified Headset Solutions

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Learn more about the difference between Direct Connect and Amplified headset solutions.

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Headsets are an indispensable tool for contact centers and other voice-intensive applications. When it comes to connecting a headset to a phone or ACD terminal, users have two fundamental choices: a direct connect headset or a headset with the addition of an amplifier. This decision has implications on performance, particularly in the contact center.

Making the right decision between these two options requires balancing cost and capabilities in the context of where the headset system will be used. For example, will the headset solution be deployed in a contact center or a loud environment? Will you have a variety of incoming call sources, such as cell phones, IP, and conference calls?

Need help choosing a headset? Call our experts at 800.641.6146

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