Polycom is designing new desktop phones with next generation UC applications and native Microsoft Teams performance in mind. When Polycom's native Microsoft Teams capable phones are available, we will swap out the Polycom VVX phones using a simple RMA process. The new native Microsoft Teams capable phone from Polycom will be an audio-only, color desktop IP phone with feature specifications similar to the Polycom VVX 601. This phone will provide a color touch-capable user experience that is consistent with the native Microsoft Teams experience on mobile devices and conference phones like Polycom Trio.
Order your Polycom VVX phones with the special Polycom trade up services codes on the same order. Each service code ordered (MSRP $145) includes 2 years of Polycom Premier Services Support and one technology refresh phone upgrade for an eligible Teams compatible phone.
Polycom is designing the phone refresh process to be easy for you. We have the serial numbers of the VVX phones ordered with the 4870-TRADEUP-001 part number codes that entitle you to the phone refresh via a batch RMA process. You can request the tech refresh in quantities of 25–200 phones at a time and your brand new native Microsoft Teams phone will ship next business day with advance parts replacement, enabling you to easily manage your deployment schedule. Contact Tech Support at https://support.polycom.com/content/support/contact-us.html and a form will be provided to obtain all serial numbers of the eligible phones being traded in. We’ll send you your new Polycom native Microsoft Teams capable phones and you simply return your swapped Polycom VVX phones within 30 days. To learn more about the trade-in program, email firstname.lastname@example.org or call us at 800.641.6416.
Program valid from October 1, 2018 until new Microsoft Teams phones from Polycom start shipping (may vary by region).