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Polycom Trade up to Microsoft Teams

Trade up to a Microsoft Teams phone

Polycom is designing new desktop phones with next generation UC applications and native Microsoft Teams performance in mind. When Polycom's native Microsoft Teams capable phones are available, we will swap out the Polycom VVX phones using a simple RMA process. The new native Microsoft Teams capable phone from Polycom will be an audio-only, color desktop IP phone with feature specifications similar to the Polycom VVX 601. This phone will provide a color touch-capable user experience that is consistent with the native Microsoft Teams experience on mobile devices and conference phones like Polycom Trio.

Qualifying Products:

How does it work?

Order your Polycom VVX phones with the special Polycom trade up services codes on the same order. Each service code ordered (MSRP $145) includes 2 years of Polycom Premier Services Support and one technology refresh phone upgrade for an eligible Teams compatible phone.

The phone refresh process

Polycom is designing the phone refresh process to be easy for you. We have the serial numbers of the VVX phones ordered with the 4870-TRADEUP-001 part number codes that entitle you to the phone refresh via a batch RMA process. You can request the tech refresh in quantities of 25–200 phones at a time and your brand new native Microsoft Teams phone will ship next business day with advance parts replacement, enabling you to easily manage your deployment schedule. Contact Tech Support at and a form will be provided to obtain all serial numbers of the eligible phones being traded in. We’ll send you your new Polycom native Microsoft Teams capable phones and you simply return your swapped Polycom VVX phones within 30 days. To learn more about the trade-in program, email or call us at 800.641.6416.

Terms and conditions

Program valid from October 1, 2018 until new Microsoft Teams phones from Polycom start shipping (may vary by region).

  • The customer must contact an authorized Polycom reseller prior to their purchase and review the Services Description for the complete terms and conditions of the program.
  • This promotion is available in all regions.
  • Country-specific restrictions and availability on the phone refresh upgrade may apply.
  • The 4870-TRADEUP-001 part number ordered must be on the same purchase order as the eligible Polycom VVX phones (one per phone).
  • This offer is void where prohibited or otherwise restricted by law.
  • This offer may not be combined with any other marketing program or promotional or offer.
  • Polycom reserves the right to modify or cancel this program at any time.
  • No exceptions to this program will be allowed. Polycom has the right to deny all claims that do not meet the criteria outlined in this document.

Live Chat Now

Call 800-641-6416

Schedule a Discussion

For more information

To learn more about the trade-in program, email or call 800.641.6416

live chat on website
live chat on website