Unified communications (UC) is often defined as the integration of real-time communication services such as instant messaging, presence, telephony, video conferencing, web conferencing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, email, SMS and fax). Big players like Microsoft, Cisco, IBM and Avaya currently offer exciting UC solutions and are devoting enormous resources to UC.
Art Rosenberg, a UC consultant, says that “UC is about making contact with people as flexibly, efficiently and effectively as possible – anytime, anywhere and anyhow.”
UC is not just about the end-user experience, it can include embedding UC capabilities into business processes and applications to reduce human latency. This is called Communications Enabled Business Processes (CEBP).
While finding a single definition of UC may be challenging, the benefits of UC are clear and include increased productivity, business agility, employee quality of life, and reductions in business operating costs. That said, organizations too often minimize the extent to which UC requires significant technological and behavioral changes within the organization. The stakes are simply too high not to plan for UC success. At UnifiedCommunications.com, our mission is to make unified communications a reality by combining the best UC products and services with proven strategies that create successful UC outcomes.
We carry the very best in Unified Communications products including, Headsets, Gateways, Speakerphones and more. Whatever your UC need, we can help you find the perfect solution.