The Adoption and Technology Specialist will provide a key role to the UC Services organization, delivering customer-facing engagements around Skype for Business, Microsoft Teams and meeting room technologies. The ideal candidate will be a self-starter and be able to manage their time effectively with minimal supervision. This position will require travel to and from customer locations and the ability to work on several customer projects simultaneously. Further, this role will work closely with other teams within UC to promote cross-team collaboration and to assist when those teams require additional resourcing.
Frequent interaction with external groups of various sizes, including senior executives, IT stakeholders, and end users both in person and in online meetings.
Developing instructional content and quick reference materials to be used for customer adoption programs.
Ability to demonstrate SFB/Teams room systems to customers – Skype Room System, Surface Hub and the various peripherals that are connected to them.
Providing excellent customer communication both in person and in all written interactions, representing the company in a professional, helpful manner.
Assisting the UC Technical Services team with basic troubleshooting onsite if required.
Minimum Bachelor’s degree in Communications or a related field
Intermediate-level understanding of Microsoft Skype for Business and Microsoft Teams preferred
Previous experience in a customer facing role providing demonstration of technology
Professional business composition skills – writing and delivery customer facing content
Intermediate level skills with Microsoft Office products such as PowerPoint, Word & Excel.
Previous work history of customer-facing interaction delivering training or instructional demonstrations
Ability to travel to customer sites up to 50%
UnifiedCommunications.com, a division of Tele-Communication, Inc., provides industry-leading communications and collaboration technology solutions to customers of all sizes worldwide, combining extensive product knowledge and powerful distribution and integration capabilities to design and deploy tailored business communications and collaboration technology.
Our offerings include meeting room design and AV integration, headsets, phones, digital whiteboards, cameras, gateways, audio and video conferencing solutions, and the range of UC devices and solutions. We combine device distribution and fulfillment with extensive industry knowledge, routinely working on the device and meeting space side of large-scale projects with our partners.