User Adoption & Productivity

Plan for your User Adoption with our expert guidance

As pioneers in UC Adoption and user transformation, we know there is more to successfully deploying a unified communications solution than backend infrastructure. Laying groundwork for lasting success with end users is essential. Our programmatic approach is unparalleled in its results, and making IT teams successful is our passion.

We partner with you to achieve your business goals, while ensuring your users feel empowered and satisfied with their Microsoft Teams or Skype for Business experience. Our approach brings rigor and a focus on empirical data — tracking usage trend reports and user satisfaction throughout our engagement. By proactively tracking these metrics, we can address any user concerns that arise before they have a chance to pull the deployment off course.

From the word "go" we will help develop an adoption program and provide recommendations to address the unique needs of your business.


User Adoption Process Flow:

  • Teamwork Assessment:  Get an actionable teamwork roadmap by aligning your business opportunities and challenges with your IT maturity. We review capabilities across security, teamwork, meetings, voice services, and change management.
     
  • Adoption Planning Workshop:  We focus on business goals, user experience, and company resourcing and readiness with a plan deliverable as the outcome.
     
  • Devices Strategy Planning:  Through our close partnerships with key UC device manufacturers, we guide you through the device selection and deployment process to find the optimal devices mix for your users that will ensure success.
     
  • Communications Planning:  Keep users engaged while moving the transformation forward. We provide messaging tailored to your company’s brand and voice that has proven successful across a range of enterprise customers.
     
  • Hypercare & User Education & Training:  Our team is onsite to educate users and triage issues during the first few critical days after the migration. We provide role-based user education to help achieve your desired business outcomes.
     
  • Adoption KPIs:  Our attention to usage, devices performance, and proactive focus on user satisfaction is unparalleled and sets a tone for IT to become a positive force in the transformation to Microsoft Teams or Skype for Business.


User Education & Training Program Features

  • Small Group Sessions:  For key user groups like Administrative Personnel, Helpdesk, Executives, Receptionists, Remote Workers, etc.
     
  • Content Library:  A comprehensive approach to Microsoft Teams / Skype for Business content to assist your users every step of the way.
     
  • Online Training:  Online, instructor-led training delivered via Microsoft Teams / Skype for Business.

Call 800-641-6416 or email us to discover how our user adoption experts can assist your Microsoft Teams or Skype for Business deployment and help your organization reach its goals and set up your users for success.

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