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Adoption & Change Management
The people side of collaboration.
 
 

What’s your greatest Teams adoption challenge?

As an IT manager you may be overseeing the group by group shift to onboarding your entire workforce to using Teams.

Like many companies, the ability to adopt may vary greatly from those groups who dive in ready and willing, to those who barely know what Microsoft Teams can do.

And, like many IT departments, you may find your team stretched to provide initial onboarding, let alone ongoing support.

With remote working at on all-time high, ensure your user groups are well-versed in Teams, schedule a consultation now. We’ll connect you with one of our Teams adoption change management experts to help you identify what to address and in what order.

Cover your greatest training and adoption challenges in the course of one call.

  • Planning Do you know your company’s plan and your place in it?
  • Collaboration What are the collaboration devices your teams can’t go without?
  • Training Will your workforce need remote worker training and support?

As pioneers in UC adoption and user transformation, we know there is more to successfully deploying a unified communications solution than backend infrastructure. Laying groundwork for lasting success with end users is essential. Our programmatic approach is unparalleled in its results and making IT teams successful is our passion.

We partner with you to achieve your business goals, while ensuring your users feel empowered and satisfied with their Microsoft Teams experience. Our approach brings rigor and a focus on empirical data — tracking usage trend reports and user satisfaction throughout our engagement. By proactively tracking these metrics, we can address any user concerns that arise before they have a chance to pull the deployment off course.

We design end-to-end adoption programs around key roles in your organization to drive user satisfaction and productivity.


User Adoption Process Flow

  • Teamwork Assessment Get a teamwork roadmap aligning your business priorities and challenges with IT Readiness. We will help guide you through a review of security, teamwork, meetings, and voice.
  • Adoption Planning Workshop We focus on business outcomes, user satisfaction, in-house resourcing, and readiness to build a customized adoption and change management plan to help you execute.
  • Devices Strategy Planning Through our close partnerships with key UC device manufacturers, we guide you through the device selection and deployment process to find the optimal devices mix for your users that will ensure success.
  • Communications Planning Keep users engaged while moving the transformation forward. We provide messaging tailored to your company’s brand and voice that has proven successful across a range of enterprise customers.
  • Hypercare & User Education & Training Our seasoned team can provide onsite assistance to users and triage issues during the first critical days after the migration.
  • Adoption KPIs Our attention to usage, devices performance, and proactive focus on user satisfaction is unparalleled and sets a tone for IT to become a positive force in the transformation to Microsoft Teams.


Key Program Components

  • Execution & Resource Planning A complete plan for navigating the change to Teams, including communication plan, training plan, resourcing model, devices strategy, and conference room strategy.
  • Communications & Awareness Using your company voice, we will develop a complete set of creative communications to inform users along the way, using a variety of media and channels.
  • User Education Online, onsite, on-demand — however you prefer, we can deliver. When you have an in-house team, we can get them ready to shine.

Schedule a Discussion

For more information

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